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Contact

Cancellation Policy

TraveloCambodia is in partnership with Asia Expeditions Co., Ltd that registered locally in Cambodia. We here would like to provide Holidays Terms and Conditions that reflects to Cambodia. Thank you.

Terms & Conditions

HOLIDAY BOOKINGS
Based on your interests type of travel arrangements and destinations, our travel experts will assist you for organizing your travel plan. Once packages are confirmed, all the bookings should be booked by email or fax.

or any unexpected events such as flight delays, regional riots, natural disasters, etc...We, Asia Expeditions have reserve the right to provide alternative accommodation or switch around programs if, due to reasons beyond its control, hotels, flights or any other services as mentioned in the programs cannot be confirmed.

PRICES
All prices quoted to the Clients are on a net basis and in United States Dollars, and are valid in accordance with the date specified on our printed tariffs and/or quotation and/or confirmation email issued/sent to the Clients.

VISA
It is your responsibility to arrange visas before traveling. You can obtain visa on arrival in Cambodia, Laos and Myanmar. For Vietnam, Vietnam visa on arrival is also available upon request and minimum 7 working days. Service fees will be applied for any requests.

SAFETY
During your holidays in Indochina, you will have your own interests and explore at your pace, however any optional activities that runs from any operators or yourself are not part of Asia Expeditions program/itinerary, we make no representation about safety.

DEPOSIT, PAYMENT & CANCELLATION
A 25% of total holiday price is required as deposit upon receiving confirmation email. The balance should be settled at least 21 days before arrival. There is service charge/bank charge for payment by credit card, swift or telegraphic transfer, all of which must be borne by the Clients, except CASH on arrival. Our bank information will be sent to you with our proferma invoice.

If you cancel your holiday, you must inform us in writing before the departure date. Based on your written instructions before your departure date, cancellation fees will be applied as follows:
45 days or more: No cancellation fee and your deposit will be refunded, however you will have to bear the bank charges for any refunds.
44 days - 30 days: 25% of total tour package price
29 days - 21 days: 50% of total tour package price
20 days - 15 days: 75% of total tour package price
14 day or no show: 100% of total tour package price

After commencement of travel no refund either in full or in part, will be given for unused services included in the program unless it is directly caused by Asia Expeditions.

CHILD DISCOUNT
Child under 12 years old is generally granted a reduction of 25% of the tour price, provided that he/she is accompanied by at least two full-paying adults and stays in the same room in an existing bed. Or, please contact us to quote special price if you have more than one child. Please also check with us for Child Airfare before booking with us.

VOUCHERS
Detailed confirmation email / invoice sent by Asia Expeditions are considered as Vouchers for your holiday. However, upon your arrival, all travel documents will be delivered by our representative/tour guide.

LIABILITY
Asia Expeditions Co., Ltd. acts solely as an intermediary between the passenger, his travel agent or tour operator and local airlines, hotels, restaurants, boat companies and ground transportation companies. While we shall undertake every effort to provide tour arrangements exactly as per our itineraries, we cannot accept any legal liability on behalf of these independent entities in case of any irregularities or other untoward incidents that may occur during travel arrangements in Cambodia and beyond. Asia Expeditions Co. Ltd. bly suggests that passengers take out adequate private insurance coverage before any trip to Cambodia and beyond.

Asia Expeditions Co., Ltd. also reserves the right to provide alternative accommodation or switch around programs if, due to reasons beyond its control, hotels, flights or any other services as mentioned in the programs cannot be confirmed. However, Asia Expeditions will endeavor to find the best possible alternatives in order to maintain the standard of quality of arrangements originally confirmed.